We aim to make your shopping experience with us as smooth as possible. Below are answers to some of the most commonly asked questions about our Refund and Returns Policy.
1. What is your return policy?
We want you to be completely happy with your purchase! If you’re not satisfied, you can return your items within 30 days of receiving your order for a full refund.
2. How do I initiate a return?
To start the return process, please contact our customer service team within 30 days of receiving your order at [email protected]. Make sure to include your order number, the items you wish to return, and a brief explanation for the return.
4. What items are not eligible for returns?
- On sale items or gift cards.
- Custom-made or limited-edition products: These items are personalized specifically for you and cannot be returned.
- Reshipped items without prior communication: We cannot accept any items that have been reshipped without contacting our customer service team first.
5. How long do I have to return an item?
You have 30 days from the date you receive your order to initiate a return.
6. Will I get a refund or an exchange?
We currently do not offer exchanges. However, we are happy to provide you with either a full refund or a coupon code, based on your preference.
7. How long does it take to process a return?
Once we receive your return package, we will process your return within a reasonable timeframe. You will receive your refund after your return has been reviewed and accepted.
Didn’t find what you were looking for?
If you still have questions or need further assistance, feel free to contact our friendly customer service team at [email protected]. We’re happy to help!